Where do you ship to?
What does shipping cost?
Who do you use for shipping?
How long does shiping take?
Do I need to sign for goods?
Can I pick up my order?
Damaged or Faulty Goods, exchange and refunds
We ship all over Australia. We do not ship internationally.
As a processor of macadamias, we offer you substantial savings on products compared to buying from a retailer. As we work on slim margins, we do not offer free shipping.
Typically shipping costs between $10 and $20 but may be more if you are in a remote location. The actual cost of shipping won’t be calculated until you check out.
For anyone near our factory in Northern NSW we also offer a pick-up option.
We predominately use Fastway couriers for orders. Depending upon your location and the items you order we may use another courier company or Australia Post to ensure we offer you the best possible price. Our aim is to have all orders shipped to you as quickly as possible and without damage.
We aim to process your order on the same or next business day after we receive it.
Once it is dispatched, you will receive a email with tracking details.
Typically shipping times are as follows:
- Sydney – 1-2 days
- Brisbane (including the Gold Coast and Sunshine Coast) – 1 day
- Melbourne – 3 days
- Adelaide – 3 days
- Perth – 8 days
- Hobart – 5 days
For all other locations on the East Coast of Australia, allow 5 days for delivery. Please note that for deliveries to Darwin and other remote locations delivery may take longer.
Typically yes. As a result we ask that you provide a business or residential address and not a PO BOX. Fastway couriers will leave a calling card if no one was at home when they came to deliver.
Alternatively you can tick the box when ordering to give authority to leave your parcel if no one is at home. If you use this option, please provide some delivery instructions. To ensure the quality of your product is at its best, please make sure the location where the item will be left is cool, dry and out of direct sunlight. MPC does not accept responsibility for any product that is defective as a result of where it has been left when delivered.
Yes. For anyone near our factory in Northern NSW we also offer a pick-up option. Just check the pick-up option when checking out. We will email you once your order is ready for collection.
We ask that you please wait until you receive a confirmation email from us that your order is ready for collection. This will ensure that when you arrive you won’t have to wait for us to pack your order. Our office is open from 8:30am to 5:00pm NSW time, Monday to Friday.
Producing quality macadamia products is our core business. We want you to enjoy eating your macadamias as much as we have enjoyed producing them. We will pack your order into packaging that is designed to protect your products while in transit. We will also check and double check that we have packed the quantity you ordered. But like all things in life, sometimes accidents happen.
If we are unable to supply the quantity you have ordered we will contact you. We will let you know what has happened and provide a few options available (such as how long it will take for new stock to be available and if you wish to wait or offer a refund for the goods we can’t supply).
You are required to check the delivery to ensure it doesn’t appear to have been damaged or broken in transit – if does appear to have been broken or damaged, we advise that you refuse to accept it and notify us immediately. If possible photograph the consignment immediately and email us the details – firstname.lastname@example.org or call us on 02 6624 3900 (8:30-5pm mon-fri) .We will then liaise with the freight company about the problem and we will replace the item that has been damaged in transit.
If it looks like only the packaging has been damaged, please inspect the contents prior to signing for the goods. If the goods are damaged, we advise you to not sign for the goods and contact us immediately.
If you believe the product is faulty, please contact us immediately. We cannot accept returns without our prior authorisation.
We do not exchange or refund for items that were incorrectly selected.
Statutory conditions and warranties apply. Nothing in these terms and conditions excludes those statutory conditions. For more information about your rights as a consumer, see the ACCC website – www.accc.gov.au